FeaturesThe Key Features That Complete Customer Support
Everything you need to run support, all in one place
Customer support, simpler than ever
Bring scattered communication channels together, automate repetitive work, and respond as one team.
messengers integrated
From KakaoTalk to Instagram, every conversation gathers in one inbox.
less repetitive work
FAQs and repetitive replies are handled automatically.
to complete setup
Anyone can connect channels easily with just a login or quick setup.
team members
Add more support staff as you grow - the price stays the same.
Web Chat WidgetChat that plugs right into your website
Copy and paste two lines of script into your code to start live chat.
- Real-time two-way chat (Socket.IO)
- Typing indicators & read receipts
- Brand color customization
- Mobile responsive
Reply AutomationRepetitive work, on autopilot
Auto-reply bot
Answers frequently asked questions instantly with keyword matching - clinic hours, parking, and booking info - automatically, 24/7.
Macro templates
Set up shortcuts to send long replies instantly, keeping responses consistent and typo-free.
Booking CalendarBook right from the calendar, mid-conversation
Schedule bookings during a conversation and manage every appointment in the calendar.
- Weekly·monthly view toggle
- Drag to create new bookings
- Status management (confirmed·pending·canceled·no-show)
- Automatic notifications to customers
JANDI IntegrationInternal collaboration that continues from external conversations
JANDI Talk connects with the collaboration tool JANDI - hand a support case over to a JANDI topic, and the external conversation carries straight into internal collaboration.
DashboardSupport status, seen through data
Grasp conversation volume, response speed, and channel distribution at a glance with the real-time dashboard.
- Weekly·monthly settings
- Transparent view of support status
- Daily incoming conversation volume
- Conversation handling distribution by member·channel
And many more features to power your customer support
Booking Management
Register bookings mid-conversation, send confirmation messages automatically
Customer CRM
Manage contact tags and conversation history in one place
Notification Settings
Alerts for new conversations and @mentions
Auto-Translation
Real-time translation of multilingual messages and replies
Internal Notes
Private notes shared only within your team
Security
Per-team data isolation, webhook signature verification