Article 1 (Purpose)

These terms and conditions govern the conditions and procedures for using the JANDI Talk service (hereinafter the "Service") provided by TossLab, Inc. (hereinafter the "Company"), as well as the rights, obligations, and responsibilities of the Company and users.

Article 2 (Definitions)

1. "Service" means the unified messenger customer support platform provided by the Company.
2. "User" means a member who uses the Service under these terms.
3. "Team" means the organizational unit that a user creates or belongs to within the Service.
4. "Chatbot" means the AI-based automated response system provided by the Company within the Service.
5. "Agent" means an actual person within the user's team who handles customer support.
6. "Integrated Channel" means an external messenger platform supported for connection with the Service, such as KakaoTalk Channel, Naver TalkTalk, LINE, and others.
7. "Consultation History" means the conversation content exchanged between a customer and a chatbot or agent, as well as related metadata (time, channel, outcome, etc.).

Article 3 (Effect and Amendment of Terms)

1. These terms take effect by being posted on the Service screen or otherwise notified to users.
2. The Company may amend these terms within the scope that does not violate applicable laws.
3. The effective date of amended terms is as follows.
4. Changes that are unfavorable to users or involve important matters: notified at least 30 days before the scheduled effective date and take effect after the notice period ends.
5. Changes that are favorable to users or neutral: take effect 7 days after notice.
6. If a user disagrees with the amended terms, the user may stop using the Service and terminate the service agreement. Continued use of the Service after notice of the change shall be deemed acceptance of the amended terms.

Article 4 (Membership Registration)

1. Users apply to use the Service by filling in their member information in the registration form prescribed by the Company.
2. The Company may refuse to accept an application that falls under any of the following:
3. Using a name that is not the user's real name or using another person's identity
4. Providing false information
5. Failing to meet other application requirements set by the Company

Article 5 (Provision of Service)

1. The Company provides the following services:
2. Unified messenger customer support functions via integrated channels such as KakaoTalk Channel, Naver TalkTalk, and LINE
3. AI chatbot-based automated responses and agent connection functions
4. Team collaboration and agent management functions
5. Support statistics and analytics functions
6. Other services determined by the Company (see the pricing and features guide within the Service for details)
7. The Service is, in principle, provided 24 hours a day, 365 days a year.

Article 6 (Suspension of Service)

The Company may temporarily suspend the provision of the Service in the event of system inspection, replacement, failure, communication disruption, or similar causes. In such cases, the Company shall notify users in advance or after the fact via in-Service announcements or email.

Article 7 (User Obligations)

1. Users must comply with applicable laws, these terms, and usage guidelines.
2. Users must not use the Service to engage in illegal acts or to infringe upon the rights of others.
3. Users are responsible for securely managing their account information.

Article 8 (Fees and Payment)

1. Paid plans are prepaid; the usage fee for the billing cycle (monthly or yearly) selected at the time of payment is charged.
2. Paid plans automatically renew at the end of the billing cycle under the same plan and cycle, and are automatically charged to the registered payment method unless the user cancels before the renewal date.
3. The fees and features included in each plan can be checked on the pricing guide page within the Service, and fees may change after advance notice.
4. If a payment fails on the scheduled billing date, the Company will attempt recharging up to 3 times. If all retry attempts fail, the Service may be temporarily restricted, and the user will be notified via email or in-Service alert.
5. In the event of mid-term cancellation of an annual plan, the fees already paid will not be refunded, and the Service will be maintained for the remaining period.

Article 9 (Plan Changes)

1. Upgrading to a higher plan: The higher plan takes effect immediately. The higher plan may be used at no extra charge for the remainder of the current billing cycle, and the higher plan's fee is charged from the next billing date. During the billing cycle in which an upgrade was made, switching to a lower plan is restricted, and the change may be made after the next billing date.
2. Downgrading to a lower plan or switching to the free plan: Even if a change is requested, the existing plan remains in effect for the already-paid current billing cycle. On the next billing date, it switches to the lower plan or free plan, and the changed plan's fee applies from that point. However, switching to a lower plan is restricted during the billing cycle in which an upgrade was made.
3. No pro-rata calculation or mid-term difference settlement is provided for plan changes.

Article 10 (Cancellation and Refunds)

1. Users may cancel the auto-renewal of a paid plan at any time. Even after cancellation, the Service remains active normally for the already-paid current billing cycle and switches to the free plan on the next billing date.
2. No refund is provided for already-paid fees, even upon mid-cycle cancellation, downgrade, or switch to the free plan.
3. Where the Company fails to provide the Service normally due to the Company's own fault or other causes prescribed by applicable law, refunds are made in accordance with applicable laws.

Article 11 (Limitation of Liability)

The Company is exempt from liability for the provision of the Service when it is unable to provide the Service due to a natural disaster or equivalent force majeure.

Article 12 (Dispute Resolution)

If a lawsuit is filed over a dispute arising from the use of the Service, the court with jurisdiction over the Company's principal place of business shall serve as the exclusive court of jurisdiction.

Article 13 (Protection of Personal Information)

1. The Company collects the minimum personal information necessary to provide the Service, and the collected personal information is handled in accordance with the Company's Privacy Policy.
2. The items of personal information collected by the Company, the purposes and retention periods, etc., can be checked in the Privacy Policy within the Service.
3. Users may request access, correction, deletion, or suspension of processing of their personal information in accordance with the Privacy Policy.
4. Consultation conversation content may be collected and retained for service quality improvement and consultation history management; the retention period is governed by the Privacy Policy.

Article 14 (Notice Regarding AI Chatbot Service)

1. The Service may operate in a form that combines AI-based chatbots and human agents, and users can confirm whether a chatbot is being used via the indicator displayed on the consultation screen.
2. Responses provided by the AI chatbot are for reference purposes only, and their accuracy or completeness is not guaranteed. The Company may limit its liability for damages arising from errors in AI chatbot responses to the extent permitted by applicable law.
3. Conversations between users and the chatbot may be used to improve service quality and to enhance AI models. If a user does not consent to this, the user may express their refusal through the customer center.
4. The Company recommends that users separately consult with a qualified professional when AI chatbot responses relate to specialized fields such as law, medicine, or finance.

Article 15 (Account Management and Prohibition on Transfer)

1. A user's account may only be used by the user themselves and may not be transferred, lent, shared, or offered as collateral to any third party.
2. Agent accounts within a team may only be granted to actual members of that team, and it is prohibited to grant access permissions to persons outside the team.
3. Users are responsible for periodically changing their account password and managing it securely, and must immediately report to the Company if account theft is suspected.
4. The Company shall not be liable for damages resulting from account theft or unauthorized use where the user is at fault.